موضوع: Listen to Me, Listen to You: A Step-by-step Guide to Communication Skills Training 2011-11-07, 14:02
Listen to Me, Listen to You: A Step-by-step Guide to Communication Skills Training
Australian Council for Educational Mandy Kotzman, Anne Kotzman English 2008 ISBN: 0864318642 Pages: 146 PDF 9.08 MB
This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A Practical Guide to Self-awareness, Communication Skills and Conflict Management. It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation; Self-esteem; Self-awareness and self-knowledge; Effective listening; Self-assertion; Managing conflict collaboratively; Reflection and closure..........